Quality
QUALITY POLICY STATEMENT
Hablem Oil & Gas (M) Sdn Bhd (Hablem) will strive to provide the highest quality of trading and engineering services complying with the requirement of ISO 9001:2008 and any other statutory requirements.
To achieve company objectives and customer's satisfaction, Hablem will:
- Inculcate understanding among employees that quality is everybody's responsibility and require their total involvement and commitment.
- Enhance employees's performance by providing proper tools, equipments, trainings and competencies.
- Deliver services on time and within budget according to our customer needs.
- Professional management on every task or project.
- Practice the principle "Get it right first time" to maintain the quality standard.
- Obtain customers feedbacks and continually improve processes to suit to the organization's needs and improve effectiveness of Quality Management System.
QUALITY OBJECTIVES
- To achieve average 90% customer satisfaction per annum.
- To achieve not more than 5 cases of delayed project completion per year.
- To achieve not more than 5 cases of customer complaints per project.
- To provide average 2 courses of training per employee per annum.
- To ensure not more than 1 case of accident per project.
- To achive not more than 3 cases of supplier/sub-contractor non-conformance per annum.
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